Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that do not meet this condition may be subject to a restocking fee. All sales are final on discounted items.

To start a return, you can contact us at thepeoplessouk@gmail.com.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be received due to different receiving and shipping locations. 

You can always contact us for any return question at thepeoplessouk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We make every effort to display our products as accurately as possible. However, please note that variations in lighting, photography, and individual screen settings may affect how colors and details appear.

As a result, slight differences between the product images and the item received are normal and do not constitute a defect. By purchasing from us, you acknowledge and accept that these variations may occur.

Refunds or returns will not be issued based solely on perceived differences in color, tone, or appearance caused by lighting or display settings. All items are evaluated based on their consistency with the product description and specifications provided at the time of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us through email, return the item you have, and once the return is accepted, a new item will be sent out.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thepeoplessouk@gmail.com.